Shipping policy
How does your shipping work?
We ship all of our furniture fully assembled and ready to use upon arrival. Shipping will either be done with one of our West Mill Design drivers and be hand delivered to you in our delivery vehicle or we will hire a skilled and trustworthy transit company to deliver your item. All delivery drivers will assist to carry the items into your home with you.
Items are always blanket wrapped and secured to ensure a safe delivery.
Is there ever damage during shipping?
While anything can happen during the shipping process the most damage we generally see is a small scuff or rub on the painted surfaces. This can generally be wiped off. We also send touch up paint with every order for this very reason. We also include the touch up paint for that first bump or scratch that happens to it during daily use. This ensures that you can make those little touch ups with the exact paint that was originally used to finish your piece.
We ship all of our furniture fully assembled and ready to use upon arrival. Shipping will either be done with one of our West Mill Design drivers and be hand delivered to you in our delivery vehicle or we will hire a skilled and trustworthy transit company to deliver your item. All delivery drivers will assist to carry the items into your home with you.
Items are always blanket wrapped and secured to ensure a safe delivery.
Is there ever damage during shipping?
While anything can happen during the shipping process the most damage we generally see is a small scuff or rub on the painted surfaces. This can generally be wiped off. We also send touch up paint with every order for this very reason. We also include the touch up paint for that first bump or scratch that happens to it during daily use. This ensures that you can make those little touch ups with the exact paint that was originally used to finish your piece.